FAQ's
Process Of Activation Of Inoperative Accounts
Inoperative Accounts:
A savings/ current account shall be treated as inoperative, if there are no customer induced transactions in the account for a period of over two years.Impact on account on becoming Inoperative
When an account become Inoperative, debit transaction will not be allowed without submission of fresh KYC documents.
Process of activation of accounts:
Customer having Inoperative Account requires to raise service request.- Open the Jiffy Mobile Banking app and log in.
- Select Service Request then select Account activation & then select dormant.
- Select Service Request then select Video KYC then select Book a Slot by providing your preferred date & time
- You will receive call from our customer service executive to complete Video KYC for activation of Dormant Account.
- You need to initiate one Non-Financial transaction in any ATM and note the date and time. At the time of Video KYC, provide the date and time of successful Non-Financial transaction performed in any ATM. The date of transaction should be less than 7 days from the date of Video KYC.
- Post completion of Video KYC for activation of account will be processed within three working days from the receipt of the complete application along with details of NonFinancial Transaction performed.
Customer Induced transactions:
The transactions in account which are in the nature of:- A financial transaction initiated by or done at the behest of the account holder by the bank/ third party such as cash withdrawals / Deposits, RTGS, NEFT, NACH, Dividend etc
- A non-financial transaction such as an enquiry or request for any product/ service initiated by the account holder through any ATM or internet banking or mobile banking application of the bank or through Third Party Application Providers, which requires two-factor authentication (2FA) and leaves a trail for audit purposes or successful log-in to the internet banking/ mobile banking application etc.
- KYC updation done in face-to-face physical mode or through digital channels such as internet banking or mobile banking application of the bank.
Activate Your NSDL Jiffy RuPay Debit Card :
- Log in to the Jiffy App after opening your account.
- Tap on the Debit Card tab
- Select Manage Card and turn on E-Com Usage to activate your card.
- Need your card details? Just click View Card Details and enter your 6-digit MPIN to see your Debit Card number and CVV.
Set Your UPI PIN:
- Open the UPI tab in the app.
- Enter the last 4 digits of your Debit Card and its expiry date.
- Create a 4-digit UPI PIN of your choice.
That’s it! Your debit card is ready, and you can now make UPI payments with ease.
Generate Your Debit Card PIN
Simplify your banking with NSDL Payments Bank
Option 1: Via Jiffy App
- Download and Login: Open the Jiffy app and log in with your credentials.
- Access Card Settings:
- Click the Menu (3 lines in the top-left corner).
- Navigate to Cards > Manage Card > Set Card Pin.
- Verify the last 4 digits of your card (non-editable field).
Create PIN for Physical Debit Card :
- Enter a 4-digit PIN of your choice (cannot be consecutive numbers like 1234 or repetitive like 0000).
- Confirm the PIN.
Option 2: Via Customer Care
- Call Us: Dial 022-69160500.
- Language Selection: Press 1 for Hindi or 2 for English.
- Generate PIN: Press 1 to proceed with ATM PIN generation.
Follow Prompts:
- Enter the last 4 digits of your Debit Card.
- Provide OTP (received via SMS).
- Enter card expiry (MMYY format) and CVV.
- Set and confirm your desired 4-digit PIN.
Your PIN will be successfully generated upon confirmation.
Stay informed about your finances anytime, anywhere!
Option 1: Via Jiffy App
- Open the Jiffy App.
- Click on the Quick Balance tab (below the MPIN tab).
- Authenticate with your MPIN.
- After authentication, click the Quick Balance icon again to view your Available Balance.
Option 2: Via Customer Care
- Call 022-42022100 or 022-69787301.
- Choose your language: Press 1 for English or 2 for Hindi.
- Select Banking Services: Press 0.
- Check Balance: Press 1.
- Enter your credentials as prompted (e.g., account number or PIN).
- The IVR will announce your Available Balance (AVL. BAL).
- To hear the balance again, press the asterisk (*) key.
These processes enables you to quickly check your account balance either via the Jiffy app or over the phone.
Now effortlessly manage your finances with NSDL Payments Bank!
Option 1: Via Jiffy App
- Open the Jiffy App.
- Navigate to the Accounts section.
- Select View Statements.
- Click on Transaction.
- Choose the desired statement option from the dropdown menu.
Option 2: Via Customer Care
- Call 022-42022100 or 022-69787301.
- Choose your language: Press 1 for English or 2 for Hindi.
- Select Banking Services: Press 0.
- Request Statement: Press 2.
- For a statement of the past 2 months, press 1.
- Confirmation: The IVR will confirm your request, and the statement will be sent to your registered email address.
ReKYC
As per RBI guidelines on KYC norms, Banks needs to periodically update customer identification documents in the records of their account holders. In addition to the KYC carried out at the time of account opening, the account holders may be required to undergo re-KYC and submit the requisite documents.
Why do you need to do Re-KYC
It is important to submit Re-KYC documents at periodic interval, to avoid any restriction being placed in the account, as per RBI guidelines.
Channels for Re-KYC updation
Mobile banking-
- Login
- Click on service request
- Click KYC under type of issue and click ReKYC under issue category.
- Provide confirmation that there is NO CHANGE under write here.
- Submit the request.
In case of change in Address then mention your convenient date & time under Write Here then submit the request. Our customer service executive will get in touch with you to complete ReKYC.
Note:- Please get the address changed in Aadhaar and then place a request for Re-KYC as Address can be updated in Bank records only if address is changed in Aadhaar.
Chargeback: Key Points to Know
Common Reasons for Raising a Chargeback:
- Fraudulent activity, where the customer did not authorize the transaction verification by issuing bank.
- The product or service was not received.
- The item received was faulty or not as described.
- Charges made multiple times or for an incorrect amount.
- Issues like unprocessed refunds, incorrect billing, or failure to cancel subscriptions.
Process to Raise a Chargeback:
Customer Dispute Submission:
- Contact our call center or email us at care@nsdlbank.co.in.
- Alternatively, go to the app menu (3 lines) → Raise a Dispute → Issue with the transaction → Select Chargeback → Enter details.
Verification by Issuing Bank:
- The bank reviews the dispute and may request supporting documents from the customer (e.g., receipts, emails ,FIR against fradulent transaction).
Forwarding to Acquiring Bank:
- If valid, the issuer forwards the chargeback request to the merchant's acquiring bank.
Merchant Response:
- The merchant can either accept or contest the chargeback by providing proof (e.g., delivery confirmation).
Final Decision:
- The issuing bank reviews all evidence and makes a final decision. If the chargeback is approved, funds are refunded to the customer.
For dispute TAT details, refer to the links below:
UPI - https://www.npci.org.in/PDF/npci/upi/circular/2024/UPI-OC-No-198-FY-24-25%E2%80%93Revision-of-Disputes-TAT.pdf
IMPS - https://www.npci.org.in/PDF/npci/imps/circular/2023/IMPS-I-OC-115-I-FY-23-24-I-Revision-of-Dispute-TAT-for-IMPS.pdf
AEPS - https://www.npci.org.in/PDF/AePS/circular/2023-24/Circular-78-Revision-of-TAT-for-Chargeback-and-Fraud-Chargeback.pdf
ATM - https://www.npci.org.in/PDF/nfs/circular/2019-20/NFS%20OC%20No.349_Harmonisation%20of%20TAT
Account Closure Process:
Closing Your NSDL Payments Bank Account Made Simple
Follow These Easy Steps:
-
Fill Out the Account Closure Form
Complete the form with all mandatory details for processing.
-
Submit a Self-Attested PAN Card
Ensure your PAN card copy is signed and attached.
-
Account Closure Charges (Post 14 Days):
Savings Account: ₹590/- applicable up to 18 months (540 days).
Current Account: ₹885/- applicable up to 18 months (540 days).
-
Fast Processing
Your account will be closed within 7 working days of submitting all required documents.
